Beginning her journey with Inkaterra as an Explorer Guide, Claudia has come very far on her career path and is now Head of Ecotourism, an incredibly important position to hold as part of the Inkaterra family. We interviewed Claudia to delve a little deeper into her frontline knowledge of all things ecotourism and how her work is integral to the company initiatives.
Being a leader in Ecotourism includes the study and interpretation of the environment. Through sustainable management of the activities, we can provide excellence in service that also improves the quality of the tourism offered and focuses on caring for the environment and the surrounding communities.
Every day is a new day to discover. Discover new excursions, new scoutings, and new guiding technics. It is a day in which to learn from our guides and their actions in order to provide the best travel experience ever.
My career path began as a Biologist Ecologist. I applied at Inkaterra to be a Guide eager to be in contact with nature while earning a living. As a guide, I discovered how important the relationship with guests is in order to fulfil their expectations through the power of interpretation skills, knowledge, friendliness and service.
Becoming the Head of Ecotourism opened the doors into designing routes and excursions that would not only provide guides with what they needed to show our incredible surroundings but also have our guests immerse in what travel is; learning, appreciating and giving back while having fun.
Since I have been at Inkaterra we have created new experiences mixing our excursions with our food and beverage department, developed team projects for our guides in order to strengthen their knowledge, put into effect training programs to keep our guide’s skills up to date, and implement internships at Inkaterra properties, as well as abroad. To ensure our travellers’ satisfaction in delivering their expectations to the fullest and beyond.
The use of technology. It is amazing how this tool is helping not only to promote certain areas (for example apps such as iNaturalist and pl@ntNet), but also influencing guests destination choices.
And last but not least, tourism is moving from non-plastic use towards sustainable food sourcing.
I began my work at Inkaterra almost 12 years ago as a rainforest guide. I visit Lake Sandoval at least 3 times a week so it has a special place in my heart. That is where I met the Giant River otters for the first time, how could I forget!.
I see an Inkaterra Guide Training Program on the works.
My mother, a biologist herself, instilled my love for nature. She has also been a teacher for over 30 years and therefore, her enthusiasm in explaining how everything works and how even the smallest thing is important, have also played a big part in what I do today; helping travellers to learn about Peru, while taking care and showing respect for our surroundings.
I believe it is because nowadays travellers value authentic nature and cultural experiences and this is a key factor in Ecotourism activities.
How we deliver guest experiences. From the first hello, all the way to problem-solving. We take care of our guests, as well as our personnel as if they are our family. This is why you feel the love, the sense of place, as soon as you visit one of our properties.
Most definitely. When I started, travellers would enjoy themselves through what they saw. Nowadays it is not what they see but how they see it. Is it in the wild? Are there projects that they can be part of to give back to the community? Are we, as Inkaterra, respecting, protecting and learning from our surroundings as well? In this industry the how is more important than the what.
I would recommend travellers to read a lot about Peru before coming to the country, its history, its geography, climates, resources, its treasures and customs, and prepare their trip with a good guide.
If you would like to discover more about each of the excursions and experiences that Claudia has mentioned be sure to visit our website www.inkaterra.com.